Inspire Future Students. Shape Lives. Make an Impact.

At Alphacrucis University College (AC), we believe education is about more than gaining qualifications—it's about discovering purpose and making a meaningful impact in the world. As Australia's largest Christian higher education provider, our mission is to equip students to be a light in the world, reflecting the hope and power of the cross of Christ in every sphere of life.

We're looking for a passionate, relationship-focused Future Student Advisor to join our Marketing and Future Students team. If you enjoy connecting with people, thrive in a target-driven environment, and want to help prospective students find the right pathway for their future, we'd love to hear from you.

About the Role

As a Future Student Advisor, you'll be the first point of contact for prospective students, guiding them from initial enquiry through to enrolment. You'll build meaningful relationships, provide personalised advice, and help future students discover the course that's right for them.

Working closely with the Future Students Team Leader and Marketing team, you'll manage enquiries across multiple channels while contributing to recruitment targets and delivering an exceptional student experience.

Key Responsibilities

• Build strong relationships with prospective students through phone, video meetings, email and face-to-face interactions.
• Provide accurate, personalised course advice and guide students through the admissions journey.
• Meet and exceed student recruitment and conversion targets.
• Proactively contact enquiries and applicants through outbound calling campaigns.
• Respond promptly to enquiries via phone, email, live chat and other communication channels.
• Maintain accurate records and manage prospective student pipelines using the CRM.
• Represent Alphacrucis at expos, open days, webinars, school visits and other recruitment events.
• Collaborate with the Marketing team to improve campaigns, student communications and recruitment initiatives.
• Deliver outstanding customer service while maintaining compliance with university policies and processes.
• Contribute to continuous improvement initiatives within the Future Students team.

About You

You enjoy helping people make important life decisions and have the confidence to build rapport quickly. You're motivated by achieving goals, comfortable working with targets, and genuinely care about providing an exceptional customer experience.

You'll Bring

• 1–2 years' experience in sales, customer service, student recruitment, telesales or a similar target-driven environment.
• Strong communication and relationship-building skills.
• Confidence in making outbound calls and managing prospective student conversations.
• Experience using CRM systems to manage leads and customer interactions.
• Strong organisational skills with excellent attention to detail.
• The ability to manage competing priorities in a fast-paced environment.
• A collaborative attitude and willingness to support your team.

Desirable

• Experience in higher education or vocational education.
• Knowledge of Australian Higher Education or Vocational Education and Training sectors.
• Experience working with international students.
• Qualifications or knowledge in areas such as Christian Studies, Business, Teaching or Counselling.
• Familiarity with Alphacrucis courses and programs.

Why Join Alphacrucis?

• Be part of a purpose-driven Christian university making a difference in students' lives.
• Work within a supportive, collaborative and passionate team.
• Opportunities for professional development and career growth.
• A varied role combining relationship management, sales, events and student engagement.
• The opportunity to directly impact students as they begin their educational journey.

Additional Information

This role may require occasional weekend work for expos and recruitment events, as well as occasional travel and overnight stays.

Applicants will be expected to support the Christian mission, values and ethos of Alphacrucis University College.

Ready to help students discover their future?

Apply today and become part of a team that's passionate about transforming lives through education.

How to apply

To apply, please submit your cover letter outlining your suitability for the role, together with your current CV, to careers@ac.edu.au.

Note: Only shortlisted candidates will be contacted.